Putting young people at the heart of our solution

Privacy policy

This policy sets out the basis on how any personal data we collect from you, or that you provide to us, will be processed by us.

By visiting our website, you accept and consent to the practices described in this policy. If you do not accept the terms of this policy, please refrain from using the website.

Information we may collect and hold about you

We may collect and process the following personal data about you:

Information you have provided to us, such as your name, email address, postal address and contact details.

You may give us information about you by filling in forms on the website or by corresponding with us by phone, email or otherwise.

This includes information you provide when you:

  • Ask us to contact you in relation to services we provide.
  • Request downloads of documentation or software and related support.
  • Subscribe to our mailing lists, newsletters or bulletins.
  • Book a seminar or event run by us.
  • Order products or services from us.
  • Interact with us on social media platforms (such as LinkedIn or Twitter) or report a problem with our website.

We may also collect information when you visit the website, including but not limited to, your IP address, location, time of access, the browser you use, your operating system and the pages you visit.

This website uses tracking software to monitor its visitors to better understand how they use it.

This software is provided by Google Analytics which uses cookies to track visitor usage.

The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

We use both session cookies and persistent cookies on this website. We will/may send to you the following cookies:

 

You can accept or block cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For further information on how to do this visit www.allaboutcookies.org.

How long we retain your information

If we are providing services to you, we will retain your personal information for the duration of the services, unless otherwise agreed.

When you visit our website, you will be asked whether you consent to the use of Cookies. If you consent, we will retain the information collected about you in accordance with the retention periods outlined in our Cookie Policy.

If you make a complaint to us or provide feedback in any other format other than those specified below (including via telephone, email, web forms or any other form of direct contact) and have a live agreement with us, we will retain a record of your complaint or feedback for the life of the agreement.

Unless set out in this privacy policy, any other information we process about you will be retained by us until we no longer need it for the purposes for which it was collected, as set out in this privacy policy and/or the relevant fair processing notice.

We will base that decision on a number of criteria:

  • Whether we are required by law to keep the information for a certain period of time.
  • If you have withdrawn consent to the processing.
  • Whether a contract has been performed and the likelihood of us needing to retain the information in the event of a claim arising.
  • Whether the data is still up to date.
  • If there are exceptions set out in the applicable data protection legislation that allows us to retain the personal data for a longer period or indefinitely.

We will review and delete or destroy personal data on a regular basis.

If we are unable, using reasonable endeavours, to delete or destroy personal data we will ensure that the personal data is encrypted or protected by security measures so that it is not readily available or accessible by us.

How we may use your information

In addition to using your information to fulfil our contract to provide you with requested products or services, we may also use your information in the following ways (provided that, where we are required to obtain your consent to use your information, you have provided such consent):

  • To monitor and improve our products, services and the website.
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about or that we feel may be of interest to you.
  • To notify you about changes to our services.
  • To administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To enable us to comply with any legal or regulatory requirements.

The basis on which we collect your information

We collect much of your information on the grounds of:

  1. Legitimate interests. For example, to send you direct marketing about products and services similar to those you have purchased from us or negotiated or enquired about, or to help us administer the website.
  2. Fulfilment of a contract with you. For example, to provide you with products or services you have purchased from us.

If we require your personal data for fulfilment of a contract with you (for example, to provide services or products to you or to receive payment from you), we may be unable to fulfil the contract without your personal data.

Where we rely on legitimate interests, our legitimate interests are the promotion of the products and services offered by C:Vision and the provision of information in respect of products and services you have already purchased from us or in which you have expressed an interest in purchasing.

If we are unable to rely on legitimate interests, fulfilment of a contract or any other ground set out in the General Data Protection Regulation 2016/679 (GDPR) to process your personal data, we will obtain consent from you to the processing.

This will be the case if, for example, you download documentation from us and we would like to send you marketing communications about our products and services.

If you give us your consent, you can withdraw it at any time by clicking on the link in the email we send to you, or by emailing Sales@cvision.ltd.

Withdrawal of your consent will not affect any processing we have carried out in respect of your personal data prior to you withdrawing consent.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Your rights

There are a number of rights available to you under GDPR / DPA 2018:

  1. Access to your data

You have the right to ask us to confirm that we process your personal data, as well as to have access to and receive copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.

We will provide the information free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information.

We will provide the information you request as soon as possible and in any event within one month of receiving your request. If we need more information to comply with your request, we will let you know.

  1. Rectification of your data

If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it, unless we don’t feel it is appropriate for us to do so in which case we will let you know why. You will also be informed if we need more time to comply with your request.

  1. Right to be forgotten

In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:

  • Where we no longer need your personal data for the purpose for which we collected it.
  • Where we have collected your personal data on the grounds of consent and you withdraw that consent.
  • Where you object to the processing and we do not have any overriding legitimate interests to continue processing the data.
  • Where we have unlawfully processed your personal data (i.e. we have failed to comply with GDPR); and
  • Where the personal data has to be deleted to comply with a legal obligation.
  • There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we will let you know.
  1. Right to restrict processing

In some circumstances, you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we don’t have to delete it. This right is available to you:

  • If you believe the personal data we hold isn’t accurate – we’ll cease processing it until we can verify its accuracy.
  • If you have objected to us processing the data (see below) – we’ll cease processing it until we have determined whether our legitimate interests override your objection.
  • If the processing is unlawful.
  • If we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.
  1. Data portability

Where C:Vision acts as a Data Controller, you have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies:

  • To personal data you provide to us.
  • Where processing is based on your consent or for performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests).
  • Where we carry out the processing by automated means.
  • We’ll respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we’ll let you know.
  1. Right to object

You are entitled to object to us processing your personal data:

  • If the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;
  • For direct marketing purposes (including profiling); and/or
  • For the purposes of scientific or historical research and statistics.

In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

If you would like to exercise any of your rights in respect of your personal data, please contact us at sales@cvision.ltd.

Automated decision-making

You will be asked whether or not you consent for the use of cookies when you visit our website.

We use cookies to monitor your use of our website, but do not use them to guide or drive navigation.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@cvision.ltd