It is very “refreshing” to work with C:Vision; Cornwall’s experiences to date are that this is a company whose staff genuinely care about and proactively support their customers. The staff are professional, pro-active, flexible and keen to assist with any issues that arise. The implementation plan was worked up by the C:Vision Project Manager in liaison with Cornwall and adapted as needed without any difficulties when we needed to delay our original planned go-live date due to internal issues. The Project Manager ensured that appropriate staff were on site to support key activities in addition to the actual days around the actual go-live. In addition there was exceptional support around the data migration process.
Staff using the system have provided positive feedback; the system meets all statutory requirements but also allows sufficient local configuration to meet specific local needs. We are looking forward continuing this very positive working relationship with C:Vision into the future, being involved user groups and making use of the forum available to suggest and vote on potential future changes and enhancements.
Service Manager – Statutory Performance & Integrated Systems
Business Support Team
Children and Family Services
Children, Schools and Families